About this policy

Oceania Marketing Group Pty Ltd (ABN 52 670 680 458), referred to in this policy as Oceania, we, us or our, is committed to protecting your privacy and handling your personal information openly and responsibly. This policy explains how we collect, use, hold, disclose and protect your personal information, and how you can access it, correct it, or make a complaint. We handle personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This policy applies to our website at oceania-marketing.com.au, our online store, our marketing and customer systems, and any dealings you have with us.

1.  What personal information we collect

- Contact and identity information: your name, email address, phone number, and where relevant your business name and role.

- Enquiry and communication content: information you give us through forms, emails, calls, bookings and messages.

- Order and transaction information: where you buy from our online store, the details needed to process and fulfil your order. Payment card details are handled securely by our payment and fulfilment providers and are not stored by us.

Survey and research responses: where you take part in a survey or research activity, such as the Moreton Bay SME AI Readiness Survey.

Marketing preferences: your consent and how you would like to hear from us.

Technical and usage information: your IP address, device and browser type, the pages you visit and similar analytics data, collected automatically through cookies and similar technologies.

We do not generally collect sensitive information. If we ever need to, we will ask for your consent first.

2.  How we collect it

Directly from you: when you complete a form, request an audit or consultation, book a call, subscribe, buy from our store, take part in a survey, or contact us.

Automatically: through cookies, analytics and tracking technologies when you use our website.

From third parties: such as advertising and analytics platforms, and referral sources, where you have engaged with our advertising or been referred to us.

3.  Why we collect and use it

We collect and use your personal information to:

●      provide our services and respond to your enquiries and requests

●      process and fulfil online store orders

●      send you marketing and updates where you have consented, and tailor that communication

●      run and analyse our surveys and research

●      operate, secure, analyse and improve our website and services

●      meet our legal and regulatory obligations

We only use your information for the purpose it was collected, for related purposes you would reasonably expect, or where you have consented.

4.  When we disclose it

We do not sell your personal information. We may share it with:

Service providers: who help us run our business, including our customer, marketing, website, hosting, email and SMS, analytics, advertising and ecommerce fulfilment providers. They may only use it to provide services to us.

Professional advisers: such as our accountants and lawyers.

Government or regulatory bodies: where required or authorised by law.

A purchaser: in the event of a sale or restructure of our business, subject to appropriate protections.

5.  Overseas disclosure

Some of our service providers store or process personal information outside Australia, including in the United States. These currently include our customer, automation and website platform (GoHighLevel and LeadConnector), Google (analytics, forms and advertising), Meta (advertising), and our print-on-demand fulfilment provider (Printful). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

6.  Cookies and tracking

Our website uses cookies and similar technologies. Essential cookies keep the site working, functionality cookies remember your preferences, and analytics and advertising cookies help us understand how the site is used and measure our advertising, including through Google and Meta. You can control cookies through your browser settings, though disabling some may affect how the site works.

7.  Direct marketing

Where you have consented, we may send you marketing by email or SMS. Every marketing message includes a way to opt out, and you can unsubscribe or contact us to update your preferences at any time. We handle electronic marketing consistently with the Spam Act 2003 (Cth).

8.  How we keep it secure

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, including access controls and the use of reputable platforms. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

9.  Data breaches

We maintain processes to detect, assess and respond to data breaches. Where a breach is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in line with the Notifiable Data Breaches scheme.

10.  How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

11.  Accessing and correcting your information

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, and if we cannot meet your request we will explain why.

12.  Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13.  Other websites

Our website may link to other websites that we do not control. This policy does not apply to those sites, and we encourage you to read their privacy policies.

14.  Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated.

15.  Contact us

For any privacy question, request or complaint, contact us at [email protected], on 0424 635 940, or by mail at PO Box 618, Burpengary QLD 4505.

Last updated: July 2026.