Protect Your Facebook Page from Trademark Scams

If you manage Facebook pages, you're likely familiar with the rise in scam messages recently.

At Oceania Marketing Group, we’ve been receiving several of these messages daily and fully understand the stress and disruption they can cause a small business.

Remember, Facebook will never contact you via Messenger for official notifications. These scam messages often lead to phishing sites. If Facebook needs to serve a violation notice, they will do so via email.

Typically, these scam messages start with alarming warnings about trademark violations and the permanent deletion of your Facebook page. They may look like this:

⚠️ Important message: Your Facebook page is slated for permanent deletion due to a post that violated our trademark rights. We reached this decision after a thorough review and in accordance with our intellectual property protection policy.

Luckily, there’s a simple method to filter out these scams and prevent the disruption. Here’s how to stop these spam messages:

Set Up Automation to Filter Out Scam Messages

1. Switch to Your Facebook Page: Ensure you're on your business Facebook Page, not your personal account. Use the new Facebook Page experience and switch into your page.

2. Access Messenger: Click on the Messenger icon in the top right corner to open your Page’s inbox.

3. Open Automations: Tap the automation icon (resembling an atom) at the top right of your Page Inbox.
   

   Custom HTML/CSS/JAVASCRIPT

4. Create a New Automation: Select the ‘Create Automation’ option located at the top right.
   
   

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5. Create an Automation from Scratch: Opt for the ‘+ Start from Scratch’ button to create a custom automation.

   Custom HTML/CSS/JAVASCRIPT

6. Name Your Automation: For example, “Hide Facebook Scams” to easily identify its purpose.

7. Choose the Channel: Set ‘Messenger’ as the communication channel for this automation. You can create a similar one for Instagram if needed.

8. Define the Trigger Event: Under ‘When this happens’, select ‘New message received’.

9. Set Conditions: Choose ‘Any of the following conditions’ in case you want to add more keywords later.

10. Specify Keywords: Choose ‘Keywords’ as your condition.

11. Enter Trigger Keywords: Input keywords used by scammers, but not by your customers (e.g., “trademark”, “infringed”, or “deletion”).

12. Select Action: In the ‘Take this action’ section, choose ‘Mark as’ for the action and ‘Move to Spam’ for the final step.
    

    Custom HTML/CSS/JAVASCRIPT

13. Save Your Automation: Confirm the settings by clicking ‘Save Changes’. Congratulations, you’re done! Any messages containing those keywords will be automatically moved to the spam box.

Boost Your Business with Oceania Marketing Group

At Oceania Marketing Group, we understand the challenges small businesses face in navigating the digital world. Our dedicated team is here to empower you with a robust digital strategy and elevate your social media presence.

Digital Strategy Expertise: Navigating the complexities of the digital world can be overwhelming. Oceania Marketing Group specialises in crafting tailored digital strategies that align with your business goals. Whether you’re looking to enhance your online visibility, engage your audience, or drive conversions, we’ve got you covered.

Social Media Mastery: In today’s interconnected world, social media is a powerful tool for business growth.

Oceania Marketing Group can help you harness the full potential of platforms like Facebook, Instagram, and Twitter. We create compelling content, implement effective engagement strategies, and provide analytics insights to refine your approach. Let us transform your social media presence into a dynamic force that resonates with your target audience.